Custom software
Web apps, portals and internal tools built around your process, with clean, documented code.
Maintenance & support
It worked at launch, but now things keep quietly breaking. We keep it running
“It worked fine at launch. Now things keep breaking and we don’t know why.” A library needs a security patch, an API changes its format, and nobody notices until a customer complains.
The problem
Software doesn’t stay finished. And AI changes fastest of all.
Six months after launch, the AI model your chatbot relies on is retired or starts answering differently. A payment provider updates its API. A dependency has a known vulnerability. Each change is small; together, they erode something that used to work.
If your original developer has moved on, every small fix becomes a project: finding someone, getting them up to speed, and hoping they don’t break something else in the process.
The solution
What we do: proactive care, not just fixes when things break
We look after your application on a monthly plan: a periodic check covering backup status, error logs, dependency and security advisories, and that the site or app is reachable with its key journeys working, security and dependency updates where the stack supports them, and small improvements from a prioritised list that you control.
AI systems need care that traditional support plans ignore. Models are updated and retired, prices change, and answer quality can drift as your content changes. On Priority plans we review AI quality and running costs each quarter; on any plan, moving you to a better or cheaper model and keeping prompts and knowledge bases current is work your hours can be spent on.
We support systems we built and systems we didn’t. For software built elsewhere, we start with a paid audit so we understand the code before taking responsibility for it.
Your plan is run by the same team that builds the projects: 15 people in Dhaka, Bangladesh. More about BuildAI.
What maintenance looks like month to month
Model upgrade
A support assistant is moved to a newer AI model once testing shows equal or better answers at lower cost.
Security patch
A known vulnerability in a web framework is patched and redeployed as part of the plan’s update work.
API change
A lead workflow is repaired after a CRM vendor changes the format of its API.
Illustrative examples of the kind of work a monthly plan covers.
What a monthly plan covers
Every plan covers the same work. What differs is how often the check runs, how many hours are included and how quickly we respond. One check covers backup status, error logs, dependency and security advisories, and that the site or app is reachable with its key journeys working.
Included in every plan
- Periodic checks: Essential monthly, Standard fortnightly and Priority weekly
- Security and dependency updates, where the stack supports them
- Bug fixes within an agreed scope, from your monthly hours
- Contact form and key page testing
- Basic performance and mobile usability checks
- A written runbook for the system, updated when we change how it works
- A written monthly maintenance report
- A quarterly review of AI quality and running costs (Priority plans only)
Not included
- Paid hosting, domains and server costs — billed to you, in your name
- Third-party subscriptions: AI model usage, APIs and plugin licences
- Major new features
- Redesigns
- New integrations, systems or platform migrations
- Emergency work outside the agreed scope
What you get
- A periodic check at your plan's frequency, covering backup status, error logs, dependency and security advisories, and that the site or app is reachable with its key journeys working
- A named contact and the response time your plan sets
- Security and dependency updates, where the stack supports them
- A written runbook for the system, updated when we change how it works
- A monthly report of work done, work planned and hours used
- A quarterly review of AI quality and running costs on Priority plans
Every plan also includes a free initial consultation and written progress updates on a fixed schedule.
Typical timeline
Onboarding takes 1–2 weeks; after that, care is continuous and monthly.
Week 1
Audit
We review the code, hosting, access, backups and any known issues.
Week 2
Set-up
Access, the check schedule and a prioritised improvement list, agreed with you.
Every month
Ongoing care
Updates, AI reviews, agreed improvements, and a written report of what changed.
Questions businesses ask before starting
Can you support software another agency built?
Yes. We start with an audit so we can quote accurately and flag any risks before we take responsibility for the system.
How fast do you respond to urgent problems?
It depends on your plan: we respond within 2 business days on Essential, by the next business day on Standard and the same day on Priority. Urgent issues always take priority over planned improvement work.
Why do AI systems need ongoing maintenance at all?
Because what they depend on keeps changing: providers update and retire models, prices shift, and your own content evolves. Without regular checks, an assistant that was accurate at launch can become slower, costlier or less reliable.
Is there a minimum contract term?
Yes: every plan has a 3-month minimum term. After the 3-month minimum, plans continue month to month, and either side can end them with 30 days’ notice.
Monthly plans
Every project includes a free post-launch support period. After that, monthly plans are priced by the size of the system and the hours you need.
Essential
$300/month
- 10 hours of work per month
- Monthly checks
- Response within 2 business days
- 3-month minimum term
Standard
$700/month
- 25 hours of work per month
- Fortnightly checks
- Next-business-day response
- 3-month minimum term
Priority
$1,500/month
- 50 hours of work per month
- Weekly checks
- Same-day response
- 3-month minimum term
Unused hours roll over for one month, then expire.
Plans cover work from all three stages: Build, Automate and Transform.
Related services
AI chatbots
Answer your top customer questions in seconds, 24/7, and hand the tricky ones to your team with full context.
Talk to us about maintenance & support
Describe the problem in a few sentences. We reply within 24 hours on weekdays, and after a free call you get a clear plan, timeline and fixed quote, with no obligation.