Workflow automation
Connect your CRM, inbox, store and spreadsheets so leads and orders move between them, and you approve the steps that matter.
AI chatbots & customer support automation
Answering the same support questions every day? An AI chatbot can take them
“Where’s my order? Do you ship to Canada? How do I reset my password?” Your inbox fills with the same questions every morning, and someone on your team answers each one by hand.
The problem
Slow answers cost you customers, not just time
Repetitive questions are tedious for your team and slow for customers. Every hour spent pasting the returns policy is an hour not spent on the customer who actually needs a person.
Evenings and weekends are worse. A prospect who asks a pricing question at 9pm gets a reply the next morning, by which time they’ve booked with a competitor who answered first.
The solution
What we build: a support assistant that knows your business
We build an AI assistant that answers from your own help articles, policies, product catalogue and past tickets. Not from the open internet. It replies in your brand’s tone, looks up live information such as order status or booking availability, and knows when to stop and hand over to a person.
The difference from a generic plugin is the groundwork. We start by pulling your last few months of support conversations, grouping them into topics and ranking them by volume. The assistant is built to handle the top questions properly first. Everything else goes to your team with the full conversation attached, so customers never have to repeat themselves.
The assistant is built by our own team of 15 in Dhaka, Bangladesh. Our working day starts as yours is ending, so a question you send in the evening is often answered before your next morning. More about BuildAI.
What it handles, by type of business
Online store
Checks order status in Shopify or WooCommerce, explains the return window and starts a return without a staff member touching it.
Service business
Answers pricing and availability questions, asks a few qualifying questions and books the enquiry straight into your calendar.
Software company
Walks users through setup, links the right help article and opens a ticket in your help desk when someone reports a bug.
Knowing when not to answer
Customer: My parcel says delivered but it isn’t here.
Assistant: Sorry about that. Order #4821 was marked delivered at 2:14pm today. I’ve passed this to our team with your order details, and they’ll contact you within 2 hours.
Customer: Ok, thanks.
Assistant: You’re welcome. I’ve also emailed you the delivery record, in case you need it for a neighbour or the courier.
What you get
- An AI assistant on your website, and optionally on WhatsApp, Messenger or Instagram
- A knowledge base built from your documents, policies and past tickets
- Live connections to your order, booking or CRM system where needed
- Hand-off to your help desk or inbox with the full conversation attached
- A dashboard of questions asked, answer rate and unresolved topics
- A short guide for updating answers yourself, without a developer
Every project also includes a free initial consultation, a dedicated timeline, written progress updates on a fixed schedule and full source code ownership on final payment.
Typical timeline
Typically 1–3 weeks from kick-off to launch.
Week 1
Discovery
We review recent conversations, pick the top questions, and agree tone of voice and hand-off rules.
Weeks 1–2
Build
Knowledge base, integrations and chat widget, running on a private test page you can try.
Weeks 2–3
Test and launch
Your team tests real questions and approves answers. We go live and watch the first week closely.
The weeks shown describe a project at the upper end of the range. A single-channel assistant runs the same three stages in less time.
Questions businesses ask before starting
What if the chatbot gives a wrong answer?
It answers only from content you’ve approved, and when it isn’t confident it says so and hands over to your team. After launch we review real conversations and close gaps during the support period.
Won’t customers hate talking to a bot?
Customers dislike bots that trap them. Ours make it easy to reach a person at any point, and most people are happy to get an instant, correct answer to a simple question.
Can it work on WhatsApp as well as our website?
Yes. One assistant can run on your website, WhatsApp Business, Facebook Messenger and Instagram, sharing a single knowledge base so answers stay consistent.
What does it cost to run each month?
Running costs are mostly AI usage and hosting, and they scale with conversation volume. We estimate them up front from your current enquiry numbers, so there are no surprises.
Typical investment
Starter package
$500–$1,500
Small business / MVP
A focused support assistant on one channel fits the Starter package. Assistants with several integrations or channels usually fall into Growth.
Compare all packagesPart of our Automate services, for marketing agencies, coaches and creators, e-commerce stores.
Related services
AI integration
Add AI to the systems you already run — CRM, ERP, help desk or internal tools — without replacing them.
Talk to us about AI chatbots
Describe the problem in a few sentences. We reply within 24 hours on weekdays, and after a free call you get a clear plan, timeline and fixed quote, with no obligation.