Transparent pricing, world-class quality

BuildAI invoices in US dollars, and clients can pay by card through Stripe, by PayPal, or by international bank transfer.

The payment schedule depends on the package: Starter projects are 50% upfront, 50% on delivery; Growth projects are 30% upfront, 40% at the agreed mid-point milestone, 30% on delivery; Enterprise projects are invoiced monthly against an agreed schedule.

Clients in the UK, Canada and Australia pay the USD invoice from their usual account; your bank or card provider sets the exchange rate. These are plain-English summaries. Your signed contract governs, and all terms are confirmed in writing for each project.

BuildAI schedules calls inside your business hours and sends written progress updates on a fixed rhythm, so the time difference stays predictable rather than disruptive.

You get one named point of contact and a shared channel — Slack, Microsoft Teams or email, whichever you prefer — for day-to-day questions. Because part of our working day falls outside yours, feedback you send in the evening is often acted on by the next morning.

Yes. BuildAI signs your NDA before you share anything confidential, and every project runs under a written contract.

The contract sets out the scope, price, timeline, ownership of the work and support terms. If you don’t have an NDA template, we’ll send ours.

Anything needed to make the work match the specification you approved is fixed at no extra cost, and requests outside that scope are quoted separately before any work is done.

On refunds: the deposit is non-refundable once work has started. If you stop a project after that, any pre-paid amount for work not yet done is refunded pro-rata.

These are plain-English summaries. Your signed contract governs, and all terms are confirmed in writing for each project.

BuildAI uses whichever AI model fits the job — most often OpenAI’s GPT models, Anthropic’s Claude, or open-source models — chosen for accuracy, cost, speed and data-privacy needs.

We build so you can switch providers later without rewriting your system, because the best model for a task changes often. For automation we work with Zapier, Make and n8n, as well as custom code.

Yes: BuildAI uses business-grade AI services whose terms exclude training on your data, and can keep sensitive data entirely inside your own cloud when required.

Each feature can access only the data it needs, credentials are stored securely, and AI actions are logged. For regulated or highly sensitive data, we can run open-source models in your own environment so nothing leaves it.

You do: on final payment you own all the source code, prompts, workflows and documentation BuildAI creates for your project.

Everything lives in accounts registered to you — code repository, cloud hosting, AI provider and automation platforms — so there is no lock-in. Third-party tools and open-source libraries remain under their own licences.

Every BuildAI project includes free post-launch support to fix issues and fine-tune the system with real usage: 14 days on Starter, 30 on Growth and 60 on Enterprise.

After that you can take the system in-house with full documentation, or keep us on a monthly maintenance plan: Essential ($300/month), Standard ($700/month) or Priority ($1,500/month), each with a 3-month minimum term. After the 3-month minimum, plans continue month to month, and either side can end them with 30 days’ notice.